Terms & Conditions of Service

CONTRACT

These terms and conditions of business constitute a contract of agreement between Simone’s Domestic & Commercial Cleaning, their customers & clients and by engaging cleaning services with Simone’s Cleaning, customers and clients are agreeing to the following Terms & Conditions.

SERVICE

  1. Simone’s Domestic & Commercial Cleaning agrees to obtain from cleaners: proof of address, proof of identity, police check or equivalent and all relevant vetting documentations before engaging employment with them. Vetting Documents will not be available if requested. (Due to privacy laws)
  2. In the event of the regular cleaner’s inability to clean, due to sickness or other reasons, Simone’s Domestic & Commercial Cleaning will endeavor to provide a suitable replacement cleaner.
  3. All estimates are given in 'man' hours. For example: 1 cleaner completing a 4 hour clean in 4 hours, is equal to 2 cleaners completing a 4 hour clean in 2 hours each.

SATISFACTION GUARANTEE

If for any reason the client is unhappy with the quality of work provided by the cleaner the client must report this to Simone’s Cleaning within 12 hours. Once reported to Simone’s Cleaning, Simone’s Cleaning will assess the quality of work and what was requested prior to the clean. If Simone’s Cleaning decides the quality of the cleaners work is not up to expectations, Simone’s Cleaning agrees to have a cleaner return to complete the clean to expectations.

LATE FEES

  1. Payment terms are strictly 7 days from invoice date.  A late payment fee and/or interest at 10% pa may be applied to any late payments.  Any expenses, costs or disbursements incurred in the recovery of outstanding monies, including debt collection agency fees, administration fees, interest, solicitor's fees, or court costs are borne by the customer.

CANCELLATION

  1. 2 Business days notice must be given to Simone’s Cleaning before client can cancel a scheduled service. Failure to give sufficient notice will result in the charge of 50% of the agreed service fee for the due clean.
  2. 7 days notice must be given to Simone’s Cleaning before the client can cancel an ongoing service. Failure to give sufficient notice will result in the charge of 50% of the agreed service fee for all booked cleans within the next 7 days. Payment to be made to Simone’s Domestic & Commercial Cleaning.

EXEMPTIONS

  1. Client must contact Simone’s Cleaning and request to reschedule. If Simone’s Domestic & Commercial Cleaning is able to offer a suitable time within the same calendar week and the client agrees to the new rescheduled time a cancellation fee will not apply. If the rescheduled appointment is cancelled the client will incur another cancellation fee, subject to the same terms and the original cancellation fee will be reinstated.
  2. Cancellation fee may be waved due to client health emergency. Simone’s Domestic & Commercial Cleaning reserves the right to request a medical certificate before waiving cancellation fee.

INSURANCE

Simone’s Cleaning’s staff are fully covered with public liability & employer’s liability insurance.

SUPPLIMENTARY TERMS

  1. Client agrees that he/she/they will not employ/use the cleaner’s services directly or indirectly within 12 months of the client’s cancellation of his/her/their relationship with Simone’s Cleaning or from the first introduction of cleaner to client.
  2. Client is responsible for making sure that the cleaner gain access to the client’s property on the day of cleaning. Client is also responsible for providing key to the cleaner if client will not be at home. If no access is granted and no notice given, a lock-out fee of 100% of the booked clean will be charged to the client.
  3. The Cleaner is not allowed to carry out any specialised cleaning, of any antique, valuable or delicate items.
  4. The client must ensure that the property is a safe working environment for the cleaners & must report any possible hazard to the cleaners upon arrival.
  5. a) Simones Cleaning requires all animals to be restrained or locked away from the areas the cleaner may be working in. (This includes but is not limited to: dogs, cats, snakes, lizards, chickens etc.) This is for their safety and ours
    b) Client is fully responsible for their pets or their actions.
    c) If unrestrained pets are found in the working area the cleaner may decide to leave the property for their safety, which will result in the charge of 100% of the agreed service fee for the due clean.
  6. Cleaners are prohibited from using a ladder or climbing in the client’s home to reach above a reasonable height. (Reasonable height decided by the cleaner taking into account their safety and the safety of others).
  7. Cleaners are permitted where necessary to take photos of hazards or damage in a home before commencing work.
  8. Cleaners are not responsible for cleaning up vomit or faeces in a client’s home.
  9. In the event of cleaners losing client’s keys, cleaner is fully responsible for replacement cost of key only. (Simone’s Cleaning will not be responsible for changing of locks).
    a) If key is left on client’s property (Eg: In letter box, Under Bin, under pot plants, Key Lock boxes, etc) Simone’s Cleaning will not be responsible if key goes missing.
  10. Cleaners will only undertake work for hours arranged in advance unless otherwise instructed by Simone’s Cleaning.
  11. Client must promptly reimburse Simone’s Cleaning for any incidental cost incurred as a result of client’s action in any way.
  12. Cleaners are required to take before and after photos for each clean and provide them to Simone’s Cleaning.

What You Need To Know

Most Simone’s Domestic & Commercial Cleaning Services customers are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or spare key. But if you don't feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time.

We only hire caring workers who have the right to work in the Australia. All are subjected to a stringent comprehensive background check and referrals. Once completed, they are then trained extensively in the Simone’s Domestic & Commercial Cleaning Services method of cleaning.

We operate Mondays through Fridays, 8:00am to 5:00pm. Along with a smile and an attitude that earns your respect, we arrive with our own cleaning supplies and equipment so you don't have to worry or stress if your vacuum cleaner doesn't work or if you run out of cleaning products. However we do ask that if you have any preferences on cleaning products or equipment that you ensure to provide them.

Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams spend the time needed to get the best possible result.

If something is damaged during the course of a cleaning, then we will make every effort to repair, or when necessary, replace the damaged item. That's because we provide the necessary insurance to protect your home and property.

Cancellation Policy

If something comes up that causes a conflict in your cleaning schedule, just call the Simone’s Domestic & Commercial Cleaning Services office. We appreciate a 2 business days notice, but understand that some situations are just unavoidable. When shorter notice is given, however, we may charge a small fee as we are obligated to pay our employees by the Australian Cleaning award. Terms & Conditions of service available upon request.

Satisfaction Guarantee!

Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 12 hours about any issue at all, including any oversight or misunderstanding regarding the agreed specification of your cleaning plan.

Preparing For Your Clean

To prepare for your Simone’s Domestic & Commercial Cleaning Services Visit, it's as simple as this:

  • Please remove clutter so we can effectively clean all surfaces (This includes dirty dishes, toys, clothes etc.)
  • Please ensure all dirty clothes are put in the laundry, preferably in a basket.
  • Find a good spot for your pets so they are comfortable and out of the way while we clean.
  • Please leave out clean linens if we will be changing your beds.
  • Please ensure all vomit & feces are cleaned prior to our arrival. (Unless quoted for biohazard cleaning.)